15-Day Refund Policy
1. Refund Eligibility
1.1. Full Steam Ahead Hobby Shop (the “Company”) offers a 15-day refund policy for products purchased directly through our website or in-person store visits.
1.2. To be eligible for a refund, the following conditions must be met:
- The request for a refund must be made within 15 days from the date of purchase.
- The product must be in its original condition, unused, and in its original packaging.
- Proof of purchase, such as a valid order number, receipt, or invoice, is required.
2. How to Request a Refund
2.1. To request a refund, please follow these steps:
- Contact our Customer Support Team via firstname.lastname@example.org, stating your request for a refund.
- Provide the necessary proof of purchase and any additional information requested by our Customer Support Team.
- If your request is approved, you will receive instructions on how to return the product.
3. Return Process
3.1. Once your refund request is approved, you will be provided with a return shipping address and instructions for returning the product.
3.2. The Buyer is responsible for all shipping costs associated with returning the product, unless otherwise agreed upon by the Company.
4. Inspection and Approval
4.1. Upon receiving the returned product, the Company will inspect it to ensure it meets the eligibility criteria outlined in Section 1.
4.2. If the product is found to be in satisfactory condition, a refund will be processed within [Number of Business Days] to the original payment method used for the purchase.
5. Refund Amount
5.1. The refund amount will be equal to the purchase price of the product, excluding any shipping or handling fees, unless otherwise stated at the time of purchase.
6. Non-Refundable Items
6.1. The following items are not eligible for a refund:
- Products that are damaged or not in their original condition.
- Products that have been used, altered, or modified after purchase.
- Digital or downloadable products.
7. Contact Information
7.1. For any questions or concerns related to our refund policy, please contact our Customer Support Team via email at email@example.com.
8. Changes to the Refund Policy
8.1. The Company reserves the right to modify or amend this refund policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the date of the policy change.